Refund and Returns Policy for Dustprolux

Effective Date: December 6, 2024

At Dustprolux, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward Refund and Returns Policy. Please read this policy carefully to understand your rights and responsibilities.

1. Return Eligibility

You are eligible to return your product within 30 days of receiving your order, provided that the following conditions are met:

  • The item is unused, in its original condition, and in the original packaging.
  • The item is not a final sale or custom-made product.
  • You must provide proof of purchase (order confirmation or receipt).
  • Return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@dustprolux.net or call us at (660) 679-4258. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  • Return Authorization: Once we receive your return request, we will issue a Return Authorization (RA) number. Please include this number with your return package.
  • Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a traceable shipping service to ensure that the returned item is safely delivered.

3. Refunds

Once we receive and inspect your returned item(s), we will process your refund. Please allow 7-10 business days for the refund to be credited to your original payment method. Refunds will be issued for the price of the returned item(s) only. Shipping fees are non-refundable, unless the return is due to a mistake on our part.

  • Partial Refunds: If the returned item shows signs of damage, misuse, or missing parts, we reserve the right to issue a partial refund.
  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.

4. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately within 7 days of receiving your order. We will arrange for a replacement or issue a full refund for the defective item, including return shipping costs. To expedite the process, please provide photos of the damage or defect.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Final sale or clearance items
  • Custom-made or personalized products

6. Refund Methods

Refunds will be issued to the original payment method. If you paid by credit card, the refund will be credited to your credit card account. If you paid via PayPal or another method, the refund will be processed back to your PayPal account or chosen payment option.

7. Late Returns

We reserve the right to refuse returns for items that are returned after the 30-day window. If your return is outside the eligible return period, we may not be able to process the refund or exchange.

8. International Returns

For international orders, the return policy is the same as for domestic returns. However, you are responsible for any customs duties, taxes, and shipping fees associated with the return.

9. Exchanges

At this time, we do not offer direct exchanges. If you need a different item, you will need to return the original product and place a new order.

10. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at: